SHIPPING & RETURNS
How do I return/exchange an item?
We want you to love your GOLDSHEEP so if you are not satisfied with a product, we want to make it right! As long as the merchandise is unworn, unwashed, and has not been damaged from wearing, please send back to us within 30 days of your original purchase date and we will reach out with any questions or concerns. Postage costs must be covered by the customer unless the item was received as faulty and any product that appears to be worn will be sent back to the customer. Please note that we do not allow for returns or exchanges on International orders.
In order to process returns and exchanges, you MUST have the following in your package being sent back to us:
The original gold packaging
The packing slip
A note stating the reason for the return/exchange
Send To: Goldsheep Returns // 3505 Cadillac Ave // Unit G-1 // Costa Mesa, CA 92626
I purchased a pair of GOLDSHEEP at one of your retail locations and need to return/exchange them. Can I send them back to you instead?
Unfortunately, no. As much as we would we would love to, all of our retailers have their own return/exchange policies so it would need to be done at the location of purchase.
Do you ship International?
Yes! Our GOLDSHEEP overseas deserve the same amount of love! We ship all International orders via USPS and the cost of this varies due to the region in which you are located. Customers are responsible for the cost of any duties and taxes upon receiving and we must declare items at full value. We do not allow for returns or exchanges on International orders.
ORDERS & PAYMENT
How long will it take to receive my order?
We want you to receive your order as quickly as you want it in your mailbox, but please keep in mind that we handmake each piece to order in our Orange County warehouse! Depending on the amount of current orders in our system, please allow for 1-3 business days for your order to be made and ready for shipment. We ship all orders USPS so from your ship date, please allow for 1-3 business days for domestic orders and 6-10 business days for International orders.
*Any orders that contain 4+ pieces will require a signature at delivery*
If I have requested for a refund, when will my card be reimbursed?
Please allow 5-7 business days for your refund to process back to your original form of payment.
How do I know when my order has shipped?
Once your order has been carefully crafted, you will receive a shipping confirmation email that will also include a tracking number.
FABRIC & SIZING
Our fabric is a custom blend of Polyester and Lycra and has been extensively tested and perfected for our customer. It has excellent recovery and performance for both lifestyle and fitness due to Invista's Xtra Life Lycra. The garment will keep its shape due to the fabric construction and high lycra content. It is a tricot warp knit construction which gives a four-way fabric stretch. We have also added a special moisture-wicking element for superior enjoyment to the customer and allows for a comfortable performance due to the fast-dry finish. Lastly, there is a subtle luster of Poly that allows the image to pop and give a crisp, clean look.
What size am I?
You can refer to the sizing charts below or reach out to firstname.lastname@example.org with further questions!
| Size Comparison
| Crop Tops