We want you to love your GOLDSHEEP so if you are not satisfied with a product, we want to make it right! As long as the merchandise is unworn, unwashed, and has not been damaged from wearing, please send it back to us within 14 days of receiving your order to receive store credit. We no longer process exchanges - accepted returns will be eligible for store credit ONLY.
Please note that we do not accept returns on International orders.
Postage costs must be covered by the customer unless the item was received as faulty and any product that appears to be worn will be sent back to the customer.
If you receive a damaged item, please contact firstname.lastname@example.org immediately upon receiving your item. We will request photos of the damaged item(s) and once evaluated, we will inform you if a replacement is possible.
In order to process returns, you MUST have the following in your package being sent back to us:
The packing slip
A note stating the reason for the return
Send Returns To: Goldsheep Returns // 1775 Monrovia // Unit 1 // Costa Mesa, CA 92627
All returns are sent to our California office and shipping times can vary. Please allow 5-7 business days for returns to be processed once your return package has been delivered.